Operations Manager, CS

📋 Description Lead 80–100 support agents daily to set them up for success. Coach teams to ensure tools and clear direction. Own end-to-end performance of the division; drive results. Bridge to Quality, Automation, and WFM teams for tools and training. Monitor queues and intervene before backlog grows. Support capacity planning with staffing aligned to demand. 🎯 Requirements 3–6 years in high-growth operations with 2+ years leading 30+ person teams. Proven track record moving FRT, FCR, or CSAT with structural changes. Data-native with dashboards; diagnose root causes and act quickly. People developer; coach and grow direct reports into independent teams. Tech-fluent with Kustomer, Zendesk, Looker. Strong written and spoken English for international collaboration. 🎁 Benefits Employee Stock Options program Opportunity to scale a unique product Performance-based and referral bonuses; extra paid leave; learning budget Paid volunteering opportunities Work location of your choice: office, remote, travel Personal and professional growth with clear feedback and promotion processes