Customer Success Manager (12month FTC)

📋 Description Manage a portfolio of 300 automotive dealer customers using a digital-first approach. Be the primary contact for customers, delivering proactive support and tailored solutions. Use insights and performance data to boost product adoption, engagement, and retention. Educate customers on new features and ways to maximise the value of their subscription. Identify growth opportunities through subscription optimisation and add-ons. Collaborate with Advertising Specialists, Account Executives and Onboarding teams to ensure a seamless journey. 🎯 Requirements Experience in Customer Success, Account Management or Client Services in SaaS/tech. Passion for building strong customer relationships and helping clients succeed. Confidence using data and insights to identify opportunities and communicate value. Excellent communication and stakeholder management, able to engage customers remotely. Strong organisational skills to manage multiple priorities in a fast-paced environment. Proactive, commercially minded with focus on retention, growth and continuous improvement. 🎁 Benefits Hybrid working: remote plus in-person collaboration. Flexible working arrangements, including part-time options. Recognition as one of Australia’s Best Workplaces. 24 weeks parental leave for primary carers; 4 weeks secondary; 6 weeks gender-affirming care. Regular hackathons and continuous learning opportunities. Inclusive, diverse workplace with wellbeing initiatives.