Customer Service Technician

📋 Description Installing, maintaining, and troubleshooting high-speed internet, video and voice networks including wiring and equipment Performing maintenance and repair on outside plant facilities Climbing poles, digging and burying cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables Observing all safety rules and regulations Assisting other technical personnel in the performance of their duties when requested Actively supporting sales and marketing related activities 🎯 Requirements High School diploma (or equivalent) or higher Ability to distinguish colors on facilities Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) Basic computer skills including MS Office applications Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) Bonus points: Prior experience as a customer facing telecom operations technician 🎁 Benefits Competitive compensation and comprehensive benefits Medical, dental, vision, and life insurance; Employee Assistance Program; 401(k) with company match; voluntary benefits Inclusive culture focused on belonging and equity Equal Opportunity Employer with accommodation support