Job Description
📋 Description Answer technical and configuration questions for enterprise customers. Troubleshoot 1st and 2nd level issues. Collaborate with Integration, Operations, and Customer Success as needed. Own customer production environments. Create knowledge articles for the knowledge base. 🎯 Requirements Excellent written and verbal communication. Strong technical knowledge: Linux, Unix, other OS. Interest in scripting (Bash, Python) and web tech (XML, XSLT, HTML). Ability to articulate complex technical solutions clearly. Experience supporting external customers in enterprise software. 🎁 Benefits Global Well-Being Perks for all employees. Global Wellness Days: two paid days off annually. Birthday Time-Off: paid day off for your birthday month. Volunteer Time Off (VTO): 40 hours annually. Employee Assistance Program (EAP): 24/7 counseling resources. Travel protection: Zurich Travel Assist during business travel.
