Customer Success Program Manager - Scale Team

📋 Description Drive value, adoption and sponsorship across a customer portfolio. Establish Centres of Excellence and coach customers on value journeys. Manage strategic partners to improve account health and outcomes. Lead 1:N programs (webinars, cohorts, value sprints) at scale. Build trust with stakeholders across diverse industries. Use AI-driven tools to monitor health and renewals. 🎯 Requirements 3-5 years of programmatic execution post-sales journeys. Broad industry/domain expertise with cross-pollination. Native-level German proficiency. AI fluency; experience with copilots and intelligent agents. Strong stakeholder management across technical and executive teams. Scaled engagement experience (webinars, cohorts, enablement). 🎁 Benefits Pioneer Innovation in AI-driven process mining. Ownership from Day 1 with RSUs and refresh grants. Generous parental leave and wellbeing programs. Flexible hybrid work with remote focus and office collaboration. Growth via 70-20-10 learning, mentoring and platforms. Global Inclusion, Sustainability and Wellness initiatives.