Job Description
📋 Description Own Tier 2 troubleshooting for hardware, software, networking, and access issues, meeting SLAs Support Google Workspace, Atlassian, Okta, Jamf, and Slack; onboarding/offboarding Perform root cause analysis and drive corrective actions through resolution Build and maintain documentation, SOPs, and knowledge base content Partner with IT Operations, Security, IAM, Corp Eng, Workplace, Procurement, and vendors to resolve advanced issues 🎯 Requirements 5+ years Tier 2 support across macOS, iOS, Chrome OS, Android, and Windows/AWS Workspaces 3+ years administering Google Workspace, Atlassian, Okta, Jamf, and Slack for 1,000+ users Root cause analysis, escalation management, SLA ownership; mentor Tier 1 Mid-level networking knowledge: TCP/IP, DNS, VPN, Wi-Fi; scripting/automation Agile, cross-functional IT experience with multiple priorities Generative AI usage with human oversight in daily workflows 🎁 Benefits Equity and bonus eligibility; medical, dental, vision, 401(k) Remote-first culture with quarterly in-person surges
