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Job Description
📋 Description Engage and delight buyers and sellers by solving disputes and answering queries. Handle customer queries via chat, email, phone, and social media. Mediate seller-buyer disputes to reach win-win solutions. Collaborate with Sales, Experts and other teams to improve the experience. Contribute to customer retention by delivering timely, accurate support. 🎯 Requirements 1 to 4 years in Customer Service or Content Moderation. Professional Dutch and English speaking and writing skills. Experience with Live Channels is highly valued. Excellent communication and strong analytical thinking. Ability to switch between channels (phone, email, chat). Willing to commute to Lisbon and work in the office at least 2 days per week. 🎁 Benefits Hybrid work with at least two days in the Lisbon office. Health Insurance from day one (incl. dental coverage). Work From Home Allowance to help with monthly bills. Commuting between home and office covered. Office located in the center of Lisbon. Catavoucher on joining and on your birthday; extra day off each year.
