Team Lead, Client Success

📋 Description Own Refund Ops queue; manage escalations with SLA: 24h initial response, 48h updates. Identify product gaps and bottlenecks; feed lead quality insights to leadership. Coach and develop Client Success Specialists; optimize throughput with tooling and AI. Build high-performance culture; set expectations; run 1:1s; inspect team data. Partner with Sales, Finance, and RevOps to resolve credit loops; reduce friction. Maintain dashboards as single source of truth; translate logs into actionable reporting. 🎯 Requirements 6+ years in operations, support, or financial logistics; manages complex escalations. 1+ years in a leadership role with coaching or mentorship. Deep familiarity with Freshdesk, Zendesk, Salesforce, Jira. Track record of zero-discrepancy data verification and anomaly detection. Strong problem-solving; diagnose tool/workflow issues; implement resolutions. Experience in software marketplaces/B2B SaaS; familiarity with AI tooling. 🎁 Benefits DEI commitments and G2 Gives program. Global, diverse team culture and values-driven environment.