Job Description
📋 Description Support NPI service readiness: develop guides, tools, BOMs, and test processes. Participate in first-wave rollout and support new product introductions. Develop training materials for Regional Tech Leads and Field Service Engineers ahead of launches. Author and maintain service bulletins and knowledgebase articles. Apply engineering analysis across mechanics, fluidics, optics, electronics to diagnose root causes. 🎯 Requirements Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related). 2-5 years of field service or technical support experience in complex instrumentation, biotech, or medical devices. Working knowledge of system-level troubleshooting (mechanics, fluidics, optics, electronics, and SW/FW). Strong written and verbal communication; able to document technical issues clearly. Hands-on familiarity with NGS technologies, including library prep, sequencing, and data analysis, preferred. Experience in regulated environments (ISO 13485, GMP) a plus. 🎁 Benefits Stock options available Discretionary annual bonus No-cost health insurance plans 401(k) with company match Flexible paid time off
