Job Description
📋 Description Resolve complex customer and partner issues across Rain systems and APIs. Troubleshoot API integrations with partners and guide resolutions. Own 24x7 incidents: triage, communicate with clients, meet SLAs. Escalate effectively with other teams for timely resolution. Maintain docs and troubleshooting guides for self-serve support. Collaborate with Engineering on monitoring and feature rollouts. 🎯 Requirements 3+ years in technical, customer-facing support (fintech/payments/SaaS). Hands-on API experience; read logs and write SQL queries. Familiarity with support processes and case management. Strong analytical and root-cause problem solving. Clear written communication skills. Ability to prioritize and manage multiple complex cases. 🎁 Benefits Unlimited time off with a 10-day minimum. Flexible working with a home office stipend. US health, dental, and vision plans for dependents. 401(k) with a 4% company match. Equity option plan for Rainmakers. Wellness stipend for health and wellness.
