Solution Architect / Service

ZutaCore Solution Architect / Service is a key member of the Sales team and collaborates with the ZutaCore Sales and Business Development teams to identify and grow ZutaCore's Products and Services sales with ZutaCore Partners. working directly with the ZutaCore Partners’ Customer Sales Engineers, Lab/Testing teams, end-user prospects, and customers at their locations

Main Responsibilities

• Be the technical focal point for customers and partners

• Be a technical focal point and resource for the Sales teams.

• Represent partners and customers’ requests and expectations.

• Identify opportunities, help map the customer/partner journey, identify risks and raise appropriate flags.

• Provide hands-on assistance in the field.

• Prepare, lead technical discussions with partners and customers.

• Aligned with formal education & knowledgebase processes.

• Collect customer, partner and market needs and deliver them to Product management and Engineering.

• Working in alignment with Program Management

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Assist the Marketing department – expos, booth build/tear/staff, etc.

• Sales Support: Be the ZutaCore Technical Solutions expert for ZutaCore sales team as well as ZutaCore Partners team:
• Assist sales with qualifications and assessment of new projects and opportunities.

• Effectively present ZutaCore products and solutions and answer all technical questions.

• Define solution architectures:

• Understand end-customer's needs and help define the cooling architecture and technical solutions, generating technical documentation e.g., architectural drawings, design schematics, mechanical calculations, and KPIs.

• Perform energy modeling and TCO analysis studies and trade-off comparison reporting as required.

• Effectively and jointly work with customers and project trades i.e.: MEP, general and electrical contractors, DC infrastructure providers, etc., to define ZutaCore solution integration technical requirements.Technical Liaison: Be the technical liaison with the ZutaCore engineering for customers’ solutions and effectively and accurately communicate technical project requirements.

• Manage POCs: Define, together with Sales, the appropriate POC per end-customer need, and manage the execution of such POC with all relevant stakeholders.

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Implementation monitoring: Monitor and support successful solution implementation and installation by providing technical and project management expertise during coordination and installation.

Training and Education: Work closely with ZutaCore Partner's Pre-sales and Support teams to educate them with ZutaCore Technology and Solutions. Assist with Training materials and actively schedule knowledge transfer processes, including online and frontal training sessions.

Qualifications

• Intimate knowledge and hands-on experience in the data center physical infrastructure and engineering, encompassing mechanical, electrical, including power distribution, precision cooling, IT rack layouts and management software.

• Customer facing experience, with exceptional customer success focus and skills.

• Hands-on experience and in-depth understanding of data center and equipment cooling requirements:
• Data Center IT and Servers Configuration

• Server Cooling technologies

• Infrastructure capacity support for cooling elements and data center power.

• Working knowledge of installing, configuring and maintaining mechanical and electrical data center systems.

• Understanding of server hardware components and operations.

• Ability to evaluate and analyze currently deployed Cooling Systems efficiency and limitations in customer Data Centers (power, usage, efficiency - PUE).

• Effective verbal and written communication skills in English.

• Innovative, details oriented, problem solving, hands-on attitude and results driven.

• Self-motivated, can work with minimal direction/ supervision, team player.

Originally posted on Himalayas