Strategic Customer Success Manager

📋 Description Own and be accountable for customer success outcomes. Own a revenue number for enterprise or PLG accounts. Operate an agent-led cadence: reviews, renewals, onboarding, and upsell forecasting. Build and maintain agent skills: briefs, engagement mapping, usage reports. Deploy agents with customers; connect to Claude/Codex/Factory via MCP. Tell data-driven stories for reviews using quotes and outcomes. 🎯 Requirements Own a revenue number for enterprise or PLG accounts and drive renewals. Hands-on user of AI tools (e.g., Claude) and able to build agent workflows. Strong data storytelling to turn feedback into executive narratives. Demonstrated ownership and impact at early-stage startups. Willingness to travel and meet customers in person. Proactive, curious problem-solver who can raise their hand. 🎁 Benefits Autonomy and ownership of an early-stage startup. Highly competitive compensation and equity. Medical, Dental, and Vision Insurance. Comprehensive benefits package, including 401(k). Generous vacation policy. Maternity and Paternity leaves.