Job Description
📋 Description Own post-sales operations: onboarding, adoption, renewal, expansion. Lead renewal forecasting for a clear view of the book. Design and run AI and agentic workflows to surface risk and expansion signals. Build and execute the digital CS strategy to drive adoption and delight. Lead a team and partner with CS leadership to prove revenue impact. 🎯 Requirements 5+ years in Customer Success or Account Management 5+ years in Customer Operations or Revenue Operations; 2+ years people leadership Bachelor's degree or equivalent experience Excellent communication and prioritization in a fast-paced environment Experience with Salesforce and Outreach Builder's mindset; process design with measurable impact 🎁 Benefits Flexible time off 401k to save for the future Medical, dental, and vision coverage for you and dependents Parental leave with paid night nurse option Infertility/ assisted reproductive services Employee referral bonuses
