Specialist Professional Services Engineer

📋 Description Deliver tailored technical solutions and integration for clients. Install, configure, and customize the software in client environments. Develop and enhance client-facing reports with accuracy and performance. Leverage Python scripting to automate tasks and workflows. Collaborate with cross-functional teams on feature changes and data impacts. Train customers and internal stakeholders on product features and best practices. 🎯 Requirements 8+ years in professional services, consulting, or enterprise software. CCaaS/IVR configuration and multi-channel knowledge (SMS, chat). Digital channel BOT configurations. SQL proficiency; write optimized queries for large data sets. MySQL and Oracle databases experience. Building and delivering reports with BIRT or similar tools. 🎁 Benefits NICE-FLEX hybrid model: 2 in office, 3 remote each week. Global company with growth and internal opportunities. Equal opportunity employer; diverse, inclusive culture. Career growth across roles, disciplines, and locations. Collaborative, fast-paced, creative environment. Training and development resources.