Technical Architect - ServiceNow

The Technical Architect partners with clients and internal teams to design and implement innovative, scalable technology solutions—primarily on the ServiceNow platform—that drive business efficiency and long-term success. This role leads technical delivery across complex projects, ensuring quality, integration, and alignment to architectural best practices.

About Bolt Data

A connected workplace focused on innovation Bolt Data is a connected group of technology enthusiasts that believe collaboration and genuine care for each other are at the core of everything we do. As a long-standing partner of some of the world’s most successful platforms, we offer endless opportunities to expand your technology expertise. We're deeply committed to our team members' career advancement and helping them achieve their professional goals.

Description

A Technical Architect is responsible for partnering with our clients and delivery teams to define, develop, and implement technology solutions that are both innovative and cost-effective, ensuring the highest levels of business efficiency through Architecture best practices including encapsulation and reuses. The Technical Architect generally operates as part of a project team; focusing on the technical design and build of the overall solution and ensuring seamless integration of any custom elements. The Technical Architect maintains a relevant and deep technology skill set, obtaining certifications as necessary and adhering to industry technology standards. A Technology Architect is responsible for the successful implementation of effective technology solutions, ensuring solution quality, business acceptance, and effective transition to support. A Technical Architect is responsible for maturing the Bolt Data technology practice; enabling Bolt Data to deliver work smarter.

Role Responsibilities:

• Establish effective working relationships with key client and project team stakeholders

• Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders

• Lead Requirements Gathering and Solution Design activities; influencing decisions regarding effectiveness, dependability, flexibility, scalability, supportability, and total cost of platforms and supporting technologies

• Partner with Solution Architect to develop technical specifications for custom development and system integration requirements, including estimations for delivery time, cost, and resources

• Develop detailed technical design documents that align to solution design specifications

• Liaise between clients, project leads, and other delivery teams (including vendors) to communicate status, drive delivery performance, manage risks, and remove barriers

• Lead technology design, configuration, and development activities, including database and environment migrations, across multiple projects; ensuring adherence to development standards, alignment to technical specifications, and delivery to agreed timelines

• Document final solution and lead knowledge transition to client support team

• Work with project team to develop and validate estimates to support any Change Orders

• Contribute to estimating and SOW templates for future phases

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Coach and mentor junior technical and functional team members

Professional Capabilities:

• 8+ years of hands-on technical experience with ServiceNow implementations with a minimum of 5 enterprise level technology projects

• 8+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel, or other CRM software). Configuration experience is a must

• 4+ years working within the ServiceNow ecosystem as a Technical Architect

• Expert level understanding of the ServiceNow product suite, including CRM, Customer Service Management, Field Service Management, Sales and Order Management.

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Knowledge of data integration tools and experience integrating ServiceNow with different business systems (ETL, CPQ, marketing automation, reporting, etc.)

• Familiarity with platform authentication patterns (SAML, SSO, OAuth)

• Understanding of key design patterns and large data volume limitations and best practices

• Understanding of data sharing and visibility considerations and how these play into platform architecture

• Bachelor’s degree in computer science and demonstrated experience in computer operations, system analysis, programming, project implementations and technical management

• Field service experience; including customer service management and call center support

• Demonstrated understanding of one or more industry-standard architecture frameworks (e.g., TOGAF, Zachman, DODAF, FEAF, Gartner/Meta, etc.)

• Experience with key software development and integration technologies (e.g., APIs, APEX, Force.com, .Net, Java and JavaScript, XML, Web Services, HTML, SSO, data loaders, messaging, etc.)

• Experience with RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, data migration, etc.

• Experience with system integrations, preferably involving ServiceNow

• Ability to migrate configurations and code between environments using industry standard tools

• Experience with software delivery lifecycle methodologies (e.g., Agile) and project management methodologies (e.g., PMBOK) with the ability to manage multiple projects to aggressive timelines

• Understand field service resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)

• Experience working independently and within a cross-functional and cross-vendor team environment; collaborating effectively, creating consensus, and driving outcomes

• Support Bolt Data Sales activities

• Support Bolt Data practice maturation and internal initiatives as required

• Participate in Peer Reviews of colleague’s solution designs

• Mentoring more junior team members in business analysis, project management, and ServiceNow best practices.

• Willingness to travel domestically and internationally with client and project team as needed

Bolt Data Consulting Group LLC is an equal opportunity employer, and we firmly believe that every current and future team member has the right to be treated with dignity and respect. We comply with all Federal, State, and Local laws and no person at Bolt Data shall be discriminated against on the basis of race, color, sex, religion, age, lifestyle, disability, marital/family status, sexual orientation, ancestry, national origin, veteran status, or any other characteristic protected by law.

Originally posted on Himalayas