Job Description
📋 Description Frontline support for Enterprise or SaaS-hosted products; resolve complex issues independently. Identify root causes, create reproducible test cases, and suggest changes. Ensure SLA adherence for initial response and timely resolution. Serve as SME for assigned products; escalate outages with SRE/Engineering. Log cases in Salesforce with updates; drive timely resolutions. Promote self-service adoption and knowledge sharing via KCS and knowledge base. 🎯 Requirements College degree in technical field or related experience. 5+ years in a support delivery role or 8+ years industry experience. Advanced IT, networking, database or SaaS/Cloud support; on-premise experience preferred. Certifications in Windows, Linux, RDBMS, AWS preferred. Excellent communication; strong problem-solving and time management. Proficient with CRM systems, Microsoft apps, JIRA/Confluence. 🎁 Benefits Global, diverse team with collaborative culture. Opportunity to work with AI/ML technologies. Hybrid work environment with multiple US locations. Recognized Best Places to Work; growth-focused culture.
