Job Description
📋 Description Partner with Account Directors to understand customer pain, goals, and tech needs. Deliver demos, define success criteria, guide installation, and run workshops. Lead discovery across product stacks and goals; own onboarding for modules. Troubleshoot integrations and API, data models, and front-end config. Monitor usage signals, address adoption gaps, and measure ROI. Identify expansion paths and provide deployment plans with business rationale. 🎯 Requirements 3-5 years in a customer-facing technical role (Sales/solutions eng, TAM, or implementation). Hands-on HTML, CSS, JavaScript, and REST APIs; able to inspect and troubleshoot front-end. Experience managing a portfolio of accounts with competing priorities and deadlines. Ability to explain technical concepts clearly to tech and non-technical audiences. Active use of AI tools to accelerate workflows. Operate effectively in a pod model; lead or partner with Account Directors. 🎁 Benefits Hybrid culture with in-office 3 days per week; remote options. Competitive benefits: 401(k) match, equity, and flexible time off. Accessibility: accommodations available upon request.
