Support Engineer

📋 Description Act as a technical leader within the Operations Support team Resolve escalations from Support team within SLAs Support Premier level customers per designated procedures and priorities Solve complex issues in routing/switching, security, virtualization, storage, and DR Collaborate with Platform Engineers for troubleshooting and RCA Lead by updating internal docs and customer-facing materials 🎯 Requirements Exceptional written and verbal communication skills 5+ years cross-platform support with 3+ years in a Cloud Provider or MSP Bachelor's degree in Computer Science, Information Technology, or related field Strong experience with Cisco routers and switches Basic understanding of Linux/Unix and Windows Familiarity with cloud orchestration and automation tools (Ansible, Terraform) is good to have