Senior Technical Support Analyst (DISCO Desk)

📋 Description Provide phone, chat, and email support; troubleshoot issues and guide clients. Collaborate with engineering and product teams to resolve problems. Create custom reports using internal tools like Quicksite, Kibana, and Excel. Escalate to leadership when needed to ensure positive outcomes. 🎯 Requirements 3+ years experience in a technical support role at a technology company. A Tech-Savvy Problem Solver. Strong communication skills. Proficient with IT or application support ticketing systems. Customer service champion. Strong attention to detail and organization. 🎁 Benefits Open, inclusive, and fun environment Medical, dental, and vision benefits plus 401(k) Competitive salary plus RSUs Flexible PTO Opportunity to revolutionize the legal industry. Growth opportunities throughout the company