IT Support Technician

📋 Description Handle Jira tickets with clear communication and ownership Support MacOS, SaaS tools, accounts, and general troubleshooting Troubleshoot devices, network, Zoom rooms; partner with IT Engineering to implement solutions Communicate clearly with colleagues via Slack, Zoom, Jira, and in person Assist internal events: Makers Faire planning, setup, and day-of support Identify improvements and document processes to make team workflows better 🎯 Requirements 2+ years IT Support, Help Desk, or deskside experience MacOS, SaaS apps, and basic A/V setups Strong troubleshooting and independent problem solving Proficient with Jira, Slack, Zoom, Notion, and FleetDM Clear written and verbal communication; organized and able to multi-task Must be able to travel internationally 1-2 times per year 🎁 Benefits Equity and comprehensive benefits Hybrid in-office schedule: 3 days in office per week plus a flex day, with up to 4 weeks remote per year Access to enterprise AI tools and technologies Belonging and inclusive culture with opportunities for growth