Job Description
📋 Description Act as the primary technical and relationship contact for Deliverect's largest global accounts. Partner with Sales during QBRs to translate tech into business outcomes. Identify expansion opportunities (modules/integrations) to grow Net New MRR. Track SLA performance; flag risk early and drive timely resolution. Lead issue management with Support; run root-cause analyses and escalate when needed. Query and analyze health data with SQL and lightweight scripting to deliver insights. 🎯 Requirements 2–4 years in TAM/solutions engineering or tech support within enterprise SaaS. Experience reading logs, diagnosing API/webhook failures, and debugging with Eng. SQL proficiency for data queries, SLA tracking, and trend identification. Python or JavaScript for scripting lightweight diagnostics. Strong communication and stakeholder mgmt; translate tech to business. 🎁 Benefits Dedicated learning budget to grow your skills. Solve meaningful challenges that impact the global tech industry. Drive innovation with weekly releases and new features. Collaborate with a diverse, international team. Be part of a unicorn; join a rapidly scaling SaaS. Regionally tailored rewards reflecting market needs.
