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Job Description
📋 Description Conduct field surveys with recipients via call center tech to identify cash transfer issues. Use Aidkit, Salesforce, and internal software to track incidents and add notes for review. Report cases and brief IAA on outcomes regularly. Collaborate with IAA to draft recipient internal audit follow-up survey. Analyze survey functionality and tailor improvements per program. Track monthly survey responses and identify adverse event trends. 🎯 Requirements Proficiency in English; additional languages a plus. Strong interpersonal and cross-cultural communication skills. Active listening and investigative interviewing abilities. Explain programs clearly and handle sensitive data with discretion. 2+ years experience working with vulnerable communities. Tech literacy to record recipient details in survey forms. Empathy, integrity, high emotional intelligence, and strong judgment. 🎁 Benefits Positive, supportive team with opportunities for advancement. Commitment to staff development and growth. Competitive salary, including bonus. Robust health benefits plan (varies by country). Flexible paid time off. Allowances for desk setup and learning and development.