Job Description
📋 Description Manage a high-volume xSME client portfolio with consistent engagement. Drive adoption of DailyPay features by educating clients. Resolve client concerns and technical hurdles with discretion. Use health-scoring tools to identify at-risk accounts. Support onboarding to ensure smooth transition to long-term success. Execute renewal processes to maintain high retention. 🎯 Requirements 1–3 years in client success, account management, or support. Analytical ability to interpret dashboards and metrics. CRM proficiency; Salesforce or Gainsight preferred. Strong written and verbal communication skills. Problem-solving skills; able to resolve issues independently. Bachelor’s degree in Business, Communications, or related field. 🎁 Benefits Exceptional health, vision, and dental care Opportunity for equity ownership Life and AD&D, short- and long-term disability Employee Assistance Program Employee Resource Groups Unlimited PTO 401K with company match
