North AmericaFull TimeData Science
Remotely
onboardingreportingaccount managementsaasairetentionupsellbusiness & managementexecutive business reviews
Job Description
📋 Description Manage Enterprise customers spending 15k–100k/yr Direct accountability for NRR and retention Exceed monthly, quarterly, and annual targets Build strategic relationships with multiple stakeholders Onboard and activate new customers from expansions Conduct cadence calls to ensure value and share best practices 🎯 Requirements Bachelor's degree or equivalent practical exp 5+ years in a customer-facing SaaS/tech role Experience as CSM/Account Manager managing a book 🎁 Benefits Healthcare, including vision and dental Generous 401k match Flexible PTO Paid family leave Snappy Summer Fridays and employee gifts