Job Description
📋 Description Resolve complex escalations with empathy and clear communication. Identify major CX changes affecting operations. Collaborate cross-functionally via Slack, Zoom, and in-person. Coach frontline support to share best practices. Develop expertise on Udemy Business products and processes. Own projects from planning to implementation and review. 🎯 Requirements Senior experience resolving complex customer escalations. Track record improving CX via process changes. Balance independence with collaboration and accountability. Strong cross-functional communication and collaboration. Nice to have: Service Cloud, Zendesk, Jira, Confluence. Nice to have: Asana, Tableau, Salesforce, Stripe. Experience with data analysis and prompt engineering. 🎁 Benefits Learning is part of the job with Udemy courses. Monthly UDay and personal development budget. Hybrid work model with flexible collaboration. Ownership and autonomy to drive impact. Collaborate with diverse teams across functions. Diversity and inclusion commitment.
