Support Engineer

📋 Description Act as technical leader within the Operations Support team. Receive escalations from Support and resolve within SLAs. Support Premier level customers per procedures and priorities. Resolve complex issues in networking, security, virtualization, storage, and DR. Collaborate with Platform Engineers for advanced troubleshooting and RCA. Lead by updating internal docs and customer-facing materials. 🎯 Requirements Exceptional written and verbal communication skills Ability to manage multiple assignments with minimal supervision 5 years cross-platform support with at least 3 years in a Cloud MSP environment Bachelor's degree in CS/IT or related field, or equivalent work experience Strong experience with Cisco routers and switches Proficiency with Veeam/Commvault and DR tools (Zerto, VCDA)