Technical Support Engineer - Tier 3

📋 Description Provide advanced technical support for Deputy ecosystem and integrations Troubleshoot and resolve complex issues across APIs and configurations Own escalated issues from investigation to resolution Analyze logs, API issues, data validation, and root cause Collaborate with Product and Engineering to investigate defects Contribute to tooling, automation, and process improvements 🎯 Requirements 5+ years of experience supporting SaaS platforms in technical support Strong troubleshooting across APIs, integrations, and SaaS platforms Experience with REST APIs, JSON, and JavaScript Experience investigating issues using logs or browser dev tools Ability to manage complex escalations and communicate with technical and non-technical stakeholders Bachelor's degree in Computer Science, IT, or equivalent preferred 🎁 Benefits Flexible work policy with a work-from-home stipend Employee Share Ownership Plan (ESOP) Paid parental leave Group Salary Continuance Insurance Employee Assistance Program Hackathons and learning opportunities