Technical Support Engineer 2

📋 Description Address customer issues and feed feedback to Product/Engineering May require irregular shifts, including weekends Work with customers' and partners' developers to resolve complex problems Collaborate with teammates via Slack and file JIRAs to report bugs Review and contribute to knowledge bases and external resources 🎯 Requirements 3+ years experience with email infrastructure (MUA/MTA) Strong REST APIs knowledge and cloud troubleshooting SSL/TLS and SMTP protocols; bonus POP3/IMAP TCP/UDP networking basics and SSL/TLS troubleshooting Communicate complex technical issues to technical and non-technical audiences Customer-focused with dedication to the customer experience 🎁 Benefits Competitive pay and generous time off Healthcare and retirement savings Parental and wellness leave Flexible, remote-friendly culture Equal opportunity employer commitments Volunteering and donation support