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Job Description
Position Overview
Blue Acorn iCi is seeking a highly organized and technically skilled MarTech Platform Operations Admin to serve as the operational owner of enterprise event technology platforms and supporting marketing asset operations. This role is responsible for the day-to-day administration, troubleshooting, testing, and continuous improvement of marketing technology platforms while ensuring reliable data flow between event platforms, marketing automation systems, CRM platforms, and downstream reporting tools.
Working closely with Marketing, Campaign Operations, Engineering, Data, and Web teams, you will help deliver seamless event experiences while supporting scalable operational processes across enterprise marketing programs.
Location: Remote, US
Key Responsibilities
Platform Administration & Operations
- Serve as the operational owner for enterprise event technology platforms and supporting MarTech solutions.
- Administer and optimize platform configurations supporting global marketing initiatives.
- Manage event themes, templates, landing pages, registration experiences, forms, and branded marketing assets.
- Support day-to-day platform administration, user requests, and operational activities.
- Monitor platform health and proactively identify opportunities to improve operational efficiency.
Platform Integrations & Operational Support
- Monitor and validate data flow between event platforms, marketing automation systems, CRM platforms, and downstream marketing technologies.
- Troubleshoot attendee registration, synchronization, lead flow, and integration issues across multiple systems.
- Validate registration workflows, attendee status updates, and marketing data accuracy.
- Investigate discrepancies across marketing platforms and campaign data.
- Perform root cause analysis on integration failures and coordinate resolutions with Engineering, Data, and Marketing Operations teams.
- Support lead validation and ensure accurate movement of marketing data throughout the technology ecosystem.
- Maintain documentation of recurring issues, troubleshooting procedures, and operational best practices.
Marketing Assets & Templates
- Create, configure, maintain, and troubleshoot event-related marketing assets, including Marketo email templates, Email Editor 3.0 fragments, reusable components, and campaign assets.
- Maintain and enhance templates, landing pages, forms, registration experiences, and reusable marketing components.
- Partner with Marketing users to ensure assets align with platform capabilities, design standards, and operational best practices.
- Provide guidance on template usage, configuration options, and available functionality.
- Partner with Campaign Operations teams to ensure Email Editor 3.0 components align with campaign standards, branding requirements, and operational best practices.
- Troubleshoot Email Editor 3.0 configuration issues, template rendering issues, and asset-related defects impacting event communications.
Platform Enhancements & Testing
- Execute PAT/UAT testing for platform enhancements, integrations, templates, and platform updates.
- Validate configuration changes and production readiness prior to deployment.
- Support event readiness reviews for major marketing programs.
- Validate registration experiences, forms, integrations, and downstream lead processing before production launch.
- Participate in post-event operational reviews to identify opportunities for platform and process improvements.
- Recommend enhancements that improve platform usability, operational efficiency, and overall user experience.
Operational Excellence
- Manage incoming Workfront support requests and prioritize work based on business impact, event schedules, and operational urgency.
- Maintain documentation, operational runbooks, knowledge articles, and troubleshooting guides for event technologies.
- Identify recurring issues and recommend long-term improvements to platform operations and integrations.
- Support governance, documentation, and continuous improvement initiatives across the marketing technology ecosystem.
- Promote consistent platform standards and best practices across Marketing and Campaign Operations teams.
Cross-Functional Collaboration
- Partner closely with Marketing and Campaign Operations teams to support the successful execution of global marketing initiatives.
- Collaborate with Engineering, Data, Marketing Operations, and Web teams to resolve cross-platform operational issues.
- Communicate platform updates, enhancements, known issues, and operational changes to business stakeholders.
- Provide guidance and enablement to users leveraging marketing technology platforms.
- Participate in operational reviews, release readiness activities, and continuous improvement initiatives.
Required Skills & Experience
- Experience with Splash or a similar enterprise event technology platform.
- Experience with Marketo Engage.
- Expertise with Email Editor 3.0, including fragment/component configuration, template management, and troubleshooting.
- Experience supporting marketing technology and event operations.
- Experience with platform administration and configuration.
- Experience monitoring and troubleshooting integrations across enterprise marketing platforms.
- Strong analytical and problem-solving skills.
- Experience supporting enterprise marketing platforms.
- Strong stakeholder communication and collaboration skills.
- Experience with Marketo email asset management and campaign operations.
Preferred Qualifications
- Experience with enterprise event registration platforms.
- Experience with marketing automation integrations.
- HTML/CSS knowledge.
- Landing page development experience.
- Email template management.
- Experience with Adobe Experience Cloud.
- Experience with Adobe Workfront.
- Experience supporting enterprise B2B marketing organizations.
- Experience developing reusable email components and assets.
- Experience with email QA, rendering validation, and troubleshooting.
- Experience with third-party marketing platforms such as Integrate, Demandbase, and ZoomInfo.
Compensation
The base salary range for this position is $90,000 – $150,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: .
California applicants: Please click here for CCPA disclosures.
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