Job Description
📋 Description Customer Onboarding: guide customers through self-service onboarding via the Success Hub. Portfolio Management: manage a pool of accounts and optimize engagement. Customer Support & Inquiries: triage tickets via the Success Hub and Intercom. Lifecycle Management & Success: ensure tools and guidance through onboarding to renewal. Collaboration With Internal Teams: coordinate with Support, Sales, MDR, and Account Management. Process Improvement & Scalability: help build and scale digital CS processes. 🎯 Requirements Excellent written communication with empathy. Familiarity with Intercom, Salesforce, Salesloft, Success Hub. Efficient time and task management across a high-volume portfolio. Comfortable with continual process improvement and digital tools. Collaborates with Support, Sales, MDR, and Account Management. Experience in customer success or digital onboarding preferred.
