Job Description
Experienced Siebel Support Engineer
Functional Description:
We are looking for an experienced Siebel Support Engineer with strong expertise in Oracle Siebel CRM support, maintenance, and upgrades. This role involves ensuring system stability, resolving production issues, and supporting upgrade and enhancement initiatives.
Responsibilities:
Application Support & Maintenance
- Provide L2/L3 production support for Oracle Siebel CRM applications.
- Monitor system performance, troubleshoot issues, and ensure system availability.
- Perform root cause analysis and implement long-term fixes.
- Handle incidents, service requests, and changes in line with SLAs.
- Support batch jobs, workflows, and integration processes.
- Will have to provide periodic 24x7 OnCall support
- Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
- Support Siebel upgrade activities (e.g., Innovation Pack upgrades, patching).
- Assist with repository merge, IRM, and upgrade validation tasks.
- Participate in upgrade planning, testing, and deployment.
- Identify and resolve upgrade-related issues and defects.
- Contribute to upgrading documentation and implementation procedures.
Upgrade & Migration
Configuration & Development Support
- Assist with Siebel configurations (Business Components, Applets, Workflows).
- Troubleshoot issues across key areas:
- Siebel Tools and configuration layer
- Workflows and Runtime Events
- EAI integrations and Web Services
- Support minor enhancements and bug fixes.
Environment & Release Support
- Support deployments across Dev, Test, UAT, and Production environments.
- Assist in code migrations using ADM/IRM processes.
- Work with release teams to ensure smooth deployments.
Performance & Monitoring
- Analyze logs and identify application issues.
- Support performance tuning efforts in coordination with DBAs and infrastructure teams.
- Monitor health system and recommend improvements.
Required Skills & Qualifications:
- 4–8 years of experience with Oracle Siebel CRM
- Hands-on experience with Siebel upgrades and patching activities.
- Good understanding of Siebel architecture:
- Object Manager, Gateway, Enterprise Server
- Siebel Web Server Extension (SWSE)
- Exposure to Siebel integrations (EAI, Web Services, REST).
- Excellent working knowledge of MS Windows and Linux servers and network technologies.
- Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
- Knowledge of advanced Unix/Linux/Windows commands.
- Knowledge of Tomcat and Apache preferred.
- Experience in SQL for relational databases (Oracle)
- Prior experience in a Level 2 or Technical Helpdesk role preferred.
- Prior experience in a PCI environment or the Payment Industry preferred.
- Ability to utilize computer operating systems utilities.
- Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
- Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
Preferred Qualifications:
- Experience with Siebel Tools, Workflows, and basic scripting (eScript/VB Script).
- Experience with Open UI.
- Familiarity with release management processes.
- ITIL Service Mangement knowledge desirable
- Oracle Siebel certifications (a plus).
Soft Skills
- Good communication and collaboration skills.
- Ability to work in a fast-paced support environment.
- Strong attention to detail and ownership mindset.
Education:
- Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $96,250 - $125,000.
Originally posted on Himalayas
