Marketplace Seller Support Specialist

📋 Description Manage day-to-day operations of outsourced agent teams handling seller requests. Coordinate planning with teams for capacity planning, staffing, and training. Monitor performance against SLAs and KPIs; design improvement plans. Collaborate with Quality and Training to identify gaps and implement programs. Lead incident response for escalations; coordinate with legal, risk, and ops. Facilitate vendor feedback to central teams to improve tools and policies. 🎯 Requirements University degree, preferably in Engineering, Economics, or Management. Experience in digital experience, PM, process improvement, or vendor ops; e-commerce a plus. Excellent analytical and problem-solving skills; translate insights into solutions. Strong stakeholder management and cross-functional collaboration. Capable of managing crises and escalations calmly with a customer-first mindset. Excellent written and verbal communication skills in Romanian (native level) and English. 🎁 Benefits Hybrid work model with flexibility and work-from-abroad options. Personalised training allowance and LMS access. Ownership from day one in a supportive culture. A diverse, international team with offices in Berlin, Amsterdam, Dubai, and beyond. Opportunities to grow with hands-on challenges and mentoring. Meaningful connections through team rituals and events.