Head of Operations - Customer Care/Collections

📋 Description Lead transformation of Customer Care and Collections; raise service standards. Own end-to-end operations across care, collections, retail and logistics. Define and drive metrics: response times, resolution rates, CSAT, collections. Embed a customer-first culture; build capability and performance pathways. Identify and close gaps in service delivery and customer journeys. Lead operational strategy, risk management, and continuous improvement. 🎯 Requirements 8–10 years of progressive operations experience, with 5+ in senior mgmt. Led customer care, contact center, collections, or BPO in high-growth settings. Transforming service standards; built high-performing care teams. Strong financial acumen; budget and cost management. Experience with CRM tools, ERP systems, and inventory platforms. Bachelor’s in Business/Operations/Supply Chain; Master’s preferred. 🎁 Benefits Hybrid work; based in Ghana. Professional development programs and coaching partnerships. Family-friendly policies and flexible working arrangements. Well-being support and career growth opportunities.