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Job Description
📋 Description Align with executive stakeholders across enterprise/public sector to maximize onboarding value. Orchestrate onboarding with a Customer Success Engineer to deliver use cases on time. Review dashboards, metrics, logins, and use cases to assess health. Identify issues and propose automation-driven solutions with internal teams. Lead renewal planning and executive reviews to drive expansion. Build and present success plans to executives; translate needs to product. 🎯 Requirements 8+ years in technical account management, CS, or post-sales at a tech company. 5+ years with public sector, federal, or highly regulated industries. Experience with a SaaS solution for technical teams (cybersecurity, DevOps, IT). Proven ability to uncover problems, opportunities, and translate needs to teams. Ability to orchestrate internal resources and leadership to solve complex issues. 🎁 Benefits Remote role based in EST. Collaborative cross-team environment with CS, Sales, and Product. Equal employment opportunities and inclusive culture. Growth and learning opportunities.
