Mac Systems Administrator / Apple Support Specialist – Tier 2

📋 Description Provide advanced remote support for Apple and mixed platforms (macOS, iOS). Administer Addigy MDM: enrollment, policies, configuration, deployment, and remote support. Support Apple Business Manager workflows and automated device enrollment. Troubleshoot issues related to user access, apps, networking, VPN, printers, and device performance. Security/compliance needs: FileVault, Gatekeeper, OS update workflows, privacy settings. Maintain clear ticket documentation and escalate when needed; participate in on-call rotation. 🎯 Requirements 4+ years Mac system administration or business-level Mac support. Hands-on Addigy MDM administration: enrollment, policies, config, deployment. Experience with Apple Business Manager and automated device enrollment, Apps/Books, and MDM certs. Troubleshoot macOS identity, networking, VPN, printers, apps, permissions, and updates. Working knowledge of Microsoft 365, Windows devices, SaaS, basic networking, security tools, and remote management. Strong ticketing systems experience; 2+ years in customer-facing technical support. Knowledge of phishing/security platforms such as KnowBe4 is a plus. 🎁 Benefits Competitive benefits and healthcare options. Continuous training and development opportunities. Team-first, inclusive culture with growth opportunities.