Job Description
📋 Description Support a hybrid macOS/Windows environment with ticketing and troubleshooting Deliver white-glove advisor service in person, via video, and through channels Migrate advisor emails/files to Google Workspace; DNS cutovers (SPF/DKIM/DMARC) Manage DNS across providers (Cloudflare/GoDaddy/Google Cloud DNS) and email records Own provisioning/deprovisioning: accounts, endpoints, MDM enrollment, access Collaborate with Legal, Finance, People Ops for seamless experiences 🎯 Requirements 3+ years of hands-on IT support with onboarding/offboarding and device management Strong knowledge of Google Workspace administration and MDM solutions DNS fundamentals: MX/TXT/CNAME/A; SPF/DKIM/DMARC; registrar management Exceptional customer service and stakeholder management Excellent communication; articulate issues and timelines to technical and non-technical audiences Proven track record of building and documenting IT processes and procedures 🎁 Benefits Competitive salary and equity package Unlimited PTO + paid company holidays Medical, dental, and vision plans Company 401(k), Commuter, and HSA/FSA plans NYC office in the heart of Manhattan Lunch and snacks provided in the office
