Job Description
📋 Description Own outcomes across enterprise accounts: deployments, adoption, retention, expansion. Build relationships with C-suite leaders at the world's largest hotel brands. Serve as executive sponsor, manage relationships, mitigate risk, resolve escalations. Lead and develop a high-performing CS and Implementation team, fostering accountability. Partner with Enterprise Sales for seamless handoffs from sales to implementation. Develop strategic account plans aligning objectives with Canary's roadmap and growth. 🎯 Requirements 10+ years in Customer Success, Strategic Account Management, or related B2B SaaS. 5+ years leading and developing high-performing teams. Proven executive relationship owner for Fortune 500 or large enterprises. Led complex multi-product enterprise deployments end-to-end. Strong executive presence with superb communication and negotiation. Experience partnering cross-functionally with Sales, Product, Eng, Support. 🎁 Benefits Stock option grant subject to board approval. Canary Days: monthly company-wide days off. Self Improvement Club with a personal goal budget. Professional Development Chats with budget for cross-functional learning. Travel Reimbursement to NYC/SF/Dallas offices with stipend. Personal Travel Reimbursement toward hotel stays.
