Desktop Support Technician – L2

📋 Description Serve as initial contact for reporting tech issues (hardware, software, and network) Provide hands-on desktop/laptop support for Windows and macOS Imaging/re-imaging for Windows and Apple notebook deployments Upgrade hardware (RAM, disk) and replace worn parts Diagnose and resolve hardware/software issues; escalate as needed Educate users on IT security and data protection; maintain service quality 🎯 Requirements 5+ years desktop support experience Leadership and mentoring experience Strong hardware/software troubleshooting Excellent customer service in IT Experience with ticketing/knowledge bases Office 365 experience; A+ certification