Job Description
📋 Description Manage a portfolio of client accounts to drive retention and growth. Coach and support other Client Success team members. Collaborate with growth, sales, and product teams to maximize value. Lead renewal efforts and growth initiatives within existing clients. Provide strategic communications (QBRs, meetings, events) to clients. Travel up to 15% to support Open Enrollment and strategic meetings. 🎯 Requirements 5+ years in account management, client success, implementation or healthcare management. Ability to build relationships at all levels as a trusted partner. Experience upselling and renewing to drive revenue. Experience using SaaS-based solutions and platforms. Data storytelling: craft data-driven insights to influence client decisions. Product knowledge: subject matter expert on our product and use cases. 🎁 Benefits Remote work environment. Medical, dental and vision benefits within 30 days of hire. Retirement savings with company match. Mental health benefits. Generous paid time off and parental leave. Professional development initiatives for growth.
