Escalation Engineer - Cloud

📋 Description Engaging with customers on escalated support issues or important customer situations Participating in a 24x7 Support Operation and 24x7 on-call rotation Working with Engineering and assisting the customer with testing or troubleshooting Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams Document incident resolutions in the technical support database 🎯 Requirements Problem-solver who thrives on solving complex tech challenges Customer-obsessed with empathy for stakeholders Operate with urgency, balancing speed and quality High-trust collaborator and team-oriented Owner mindset with bias for action 🎁 Benefits Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more!