Enterprise Customer Success Manager

📋 Description Guide adoption during onboarding and training Build relationships to maximize customer value and renewals Identify growth opportunities and drive expansion with customers Serve as trusted advisor and primary contact for escalations Partner with cross-functional teams to meet customer goals Conduct regular business reviews and health checks 🎯 Requirements Bachelor's degree preferred, especially CS or CIS 5+ years in account management or customer success in SaaS Intermediate IT infra knowledge: Windows, Mac, cloud, networking Skilled at de-escalation and handling unfamiliar situations Experience creating comprehensive success plans aligned with goals Willing to travel 1-2 times per quarter 🎁 Benefits Great Place To Work certified BuiltIn Best Places to Work for 7th year Inclusive, diverse culture and supportive environment Equal opportunity employer