Academic Operations Agent

📋 Description Handle academic admin Freshdesk requests and the AA inbox. Document and update key procedures under their purview. Lead Registrar Office ops: matriculation, scheduling, attendance, exams. Sit on select academic committees and report progress to Registry Ops. Develop ML models using historical data to address planning gaps. 🎯 Requirements Bachelor's degree with 1-3 years in junior admin role. Experience in academic admin or admin-operations with stakeholders. Ability to work independently with minimal supervision; collaborate with others. Excellent administrative and prioritisation skills. Growth mindset; ability to learn on the job. Meticulous data handling and attention to detail.