Job Description
📋 Description Excellent communication and customer service skills; highly organized. Ability to multi-task quickly; healthcare or customer service background preferred. Provide exceptional member support via SMS, email, and phone. Coordinate care with clinical teams; manage inquiries and progress. Use internal dashboards, AI tools, and workflows to troubleshoot. Build human connections; provide personalized support in Sword's AI Care. 🎯 Requirements Bachelor’s degree OR 2+ years in customer-service env. 1+ year in Customer Service, Technical Support, Call Center, or Health Tech. Basic proficiency with AI applications/tools. Familiar with incorporating AI tools into daily workflows. Proficiency in Google Workspace (Docs, Sheets, Slides). Empathetic, critical thinker under pressure. 🎁 Benefits Health, dental, and vision insurance Life and AD&D Insurance Health Savings Account (HSA) and financial advisory Equity shares Flexible working hours; remote-first company Paid company holidays
