Customer Success Team Lead

📋 Description Lead and develop a team of customer service specialists Manage multiple projects from concept to implementation Design and optimise customer service processes Document business processes using BPMN (as-is/to-be) Understand contact centre operations, SLAs, and staffing Oversee quality control and drive improvements 🎯 Requirements Proven experience in a Team Leader or Operations Manager role in customer support or iGaming Demonstrated experience managing Supervisors and multi-level support teams Strong understanding of customer support operations, KPIs, and service quality frameworks Advanced analytical skills with the ability to interpret data and drive strategic decisions Experience with CRM systems, ticketing platforms, and performance analytics tools Proven experience documenting BPMN notation (Bizagi, Camunda Modeler, Visio, draw.io) 🎁 Benefits Strategic thinker with a customer-centric mindset Confident leader able to influence and align teams toward goals Analytical, detail-oriented, data-driven decision maker Proactive, solution-oriented, able to anticipate challenges Calm and resilient under pressure when managing large teams Strong ownership and accountability for regional performance