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Job Description
📋 Description Be the first point of contact; deliver high-touch IT support. Translate tech issues into clear, non-technical language. Set up workstations, accounts, and software for new hires. Manage equipment lifecycle from purchasing to offboarding. Diagnose and resolve IT issues promptly while upholding standards. Document resolutions to build a knowledge base; collaborate on improvements. 🎯 Requirements Customer Obsession: exceptional interpersonal skills; stay calm under pressure. Communication: strong written and verbal skills; teach users. Experience: 2+ years in a customer-facing IT/support role. Autonomy: work independently; escalate when needed. Problem Solving: curious to diagnose and fix issues. Education: Bachelor's degree or equivalent; ITIL/ticketing familiarity. 🎁 Benefits Remote-friendly environment. Equity in Midi Health. Comprehensive benefits package. Growth and training opportunities. Inclusive, Equal Opportunity Employer.
