Support Escalations Specialist

📋 Description Own and resolve complex escalations with legal, financial, and executive-level sensitivities. Serve as bridge for vendor partners and growing internal team; document processes. Investigate root causes; deep-dive analyses of systemic errors and gaps; advocate fixes. Maintain high-integrity data on every case; turn tickets into insights for Product/Engineering. Coordinate with Product Support, Legal, Ad Ops, Developer Relations and more on high-profile cases. 🎯 Requirements 3+ years in high-tier support, Trust & Safety, or operations. Executive or legal escalations experience is a plus. You enjoy detective work; comfortable digging through logs and data to find root causes. You can translate complex customer challenges into clear, concise updates. Comfort with ambiguity and ability to partner with vendor teams to coordinate tickets. Bachelor’s degree in Business, Communications, Operations, or related field. 🎁 Benefits On-call work and weekend rotation for 24/7 coverage. Office-based role in Gurugram; onsite Tue–Thu, with optional Mon/Fri. Equal opportunity employer; inclusive hiring practices. Reasonable accommodations during the recruiting process. Note on US work authorization related visa constraints for some roles.