Job Description
📋 Description Design, implement, and optimize Army onboarding, adoption, value realization. Lead cross-functional initiatives delivering on time, within scope and budget. Develop and manage a strategic roadmap of customer success initiatives aligned with company goals. Serve as the voice of the customer; gather feedback to inform program development and product enhancements. Establish, monitor, and report KPIs for CS programs (health, NPS, churn, renewals). Collaborate with leaders to ensure cohesive customer experiences across touchpoints. 🎯 Requirements Bachelor’s degree in a relevant field. 10+ years of PM experience delivering Army/federal tech modernization. PMP/PgMP and agile certs (CSM, SAFe) preferred. Appian + Salesforce/ServiceNow/Palantir; custom development exp. US Citizenship with ability to obtain clearance; willing to travel. Experience leading large programs (50+ resources, $13M+ revenue). Army client relationships a plus. 🎁 Benefits Onboarding and ongoing department training; mentorship and growth programs. Leadership development and Appian University; tuition reimbursement. Inclusive culture with affinity groups and community activities. Comprehensive benefits: health, dental, vision, 401(k) match, life/disability. Wellness programs, flexible time off, parental leave. Equity opportunities where eligible.
