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Job Description
📋 Description Handle customer queries and resolve disputes across chat, email, phone and social media. Mediate between sellers and buyers to reach win-win solutions. Collaborate with Sales, Experts and other teams to improve CX. Provide timely, empathetic support to ensure satisfaction. Interim, 7-month contract starting Sep 2026 in Lisbon. Hybrid role with at least 2 days in the Lisbon office. 🎯 Requirements 1-4 years in Customer Service or Content Moderation; Live Channels valued. German and English: professional speaking and writing skills. Strong analytical and critical thinking. Experience in customer service or related fields (hospitality, retail). Ability to switch between channels (phone and email). Willing to commute to Lisbon and work 2 days/week in office. 🎁 Benefits Health Insurance from day 1 (including dental). Work From Home Allowance. Commuting between home and Lisbon office covered. Office in central Lisbon; hybrid working culture. Catavouchers: €100 on joining and €50 on birthday. Pursue Your Passion leave and life-event benefits.
