Junior Technical Account Manager

📋 Description Monitor and analyze merchant portfolio performance across methods and markets. Support merchants' day-to-day ops; troubleshoot issues with product and fraud teams. Prepare and present periodic performance reviews with data-driven insights. Assist onboarding and go-live of new merchants; ensure technical requirements are met. Collaborate with senior teammates on investigations and initiatives; share tools. 🎯 Requirements Analytical mindset; comfortable with data, patterns, and turning numbers into insights. Strong written and verbal communication; manage internal stakeholders and merchants. Proactive ownership; investigate, follow up, and close the loop. Ability to manage multiple priorities with quality and attention to detail. Comfort with ambiguity and fast-paced environments. 🎁 Benefits Performance Bonus: Annual bonus program based on company results. Meal Allowance: Monthly allowance to support meals. EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs. EBANX Skills: Budget for courses and certifications. Language Classes: Language classes to support development. Health & Well-being: Medical and dental plans with coverage.