Software Engineer - Product Support & Implementation

📋 Description Investigate and resolve production bugs escalated by CS. Own customer implementation work — integrations, data mapping, configuration. Carry on-call responsibility for L2 issues during shift. Ship code and deploy fixes within the team's code review process. Maintain clear documentation of fixes for faster troubleshooting. Flag recurring bug patterns to improve quality and test coverage. 🎯 Requirements 1–2 years of experience on a production system, preferably in a startup. Strong Python + Django (ORM, DRF) and SQL/MySQL knowledge. Enough React to trace a frontend symptom back to the backend root cause. Experience debugging background jobs and task queues (Celery or equivalent). Fluent use of AI tools (Claude, Cursor, etc.) as part of debugging workflows. Solid debugging fundamentals (logs, stack traces, ambiguous bug reports).